GameStop Has Suspended Its PowerPass Used Game Rental Service

For now buying games at Game Stop requires old-fashioned monetary exchange

Customers looking forward to the rollout of GameStop's new game rental program, PowerPass, will have to press pause on those plans.

When it came out, GameStop's PowerPass sounded too good to be true: All the used games you could play for six months, plus a free used game at the end, for $60. Once you return the game you can then check out another one.

Per Kotaku, anyone who already bought into GamePass can bring back their pass and any game they rented for a full refund. Indeed, according to one GameStop spokesperson, the company has merely identified "a few program limitations" that they'd like to iron out to "ensure [they] are able to provide [their] guests an exceptional service". The service soft-launched this week, so that could be where the issues were discovered. For $60 (the price of one new video game), you got six months worth of access to any pre-owned games in the store, with the stipulation that you could only rent one at a time.

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The retail chain told employees yesterday to pull down all signage involving the program and store it in their backrooms, according to two GameStop staff. Although GameStop didn't get into specifics, it did confirm that it has made a decision to delay the introduction of the program - for now. Stores that had the program already have been told to remove all advertising for the program and to hault the service.

Kotaku reports that some Gamestop employees believe the company's archaic point-of-sale computers can't handle the PowerPass program. The company will also allow those who had purchased a spot in the program the ability to pick out any Pre-Owned game for free by way of apology for the inconvenience the sudden halt of PowerPass might have caused. It is unclear when the program will return to GameStop for the public, if ever.

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