Massage Envy facing new lawsuits in Bend, nationally

Dozens accuse massage therapists at large franchise of sexual misconduct

The popular spa chain Massage Envy is under fire for allegations of sexual misconduct and mishandling customer claims.

A recently published report by BuzzFeed highlights hundreds of allegations of sexual assault against a nationwide massage spa franchise Massage Envy, which boasts almost 1,200 locations across the state and a reported 1.65 million monthly members.

Two women spoke to ABC News about their claims at a Pennsylvania and Virginia location where masseurs allegedly sexually assaulted them.

In its response to the lawsuit, Massage Envy in Rancho Bernardo and Massage Envy Franchising, LLC both denied the woman's allegation.

This past month has seen an endless stream of sexual assault allegations against men in power, ranging from Hollywood figures to Capitol Hill.

According to BuzzFeed News, the publication states it found allegations against the company's therapist nationwide.

"We do recommend that franchisees support and assist clients who choose to report to law enforcement, but the current policy does not require notification to law enforcement".

"He lifted up my body", Ingram said.

Dozens accuse massage therapists at large franchise of sexual misconduct

Ingram tried to report her incident to Massage Envy, saying that Dieter "stuck his fingers in my vagina less than an hour ago", and pleaded on the phone for a spa manager to remove Dieter's female client from the room.

According to her lawsuit, she had fallen asleep on the massage table and awoke when the therapist grabbed her legs, pulled her to the edge of the table, and raped her. He admitted to police that he touched her inappropriately.

"Massage Envy needs to stop, needs to protect, needs to apologize...and to do the right thing", Ingram said.

Massage Envy said the cases span more than 15 years.

The American Massage Therapy Association told BuzzFeed that "anyone who feels there may be inappropriate behavior to call the local police immediately" and that "any massage therapist who steps over the line to inappropriate touch should face the legal consequences". Instead, franchise owners are given vague instructions to conduct their own investigation.

"Massage Envy told BuzzFeed News that it would not be "appropriate to respond point-by-point" to questions "because of pending litigation" and the confidential documents involved. But, we believe that even ONE incident is too many, so we are constantly listening, learning, and evaluating how we can continue to strengthen our policies with respect to handling of these issues".

Check out customer reviews online, like on Google or Yelp.

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